67 Grovesnor Street, South Yarra

Cut & Style with Regrowth Colour ($119), Full-Head Highlights ($209) or Balayage ($239) at Hair & Make Up by Alexa

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Refresh locks with a cut and style; opt to include a regrowth colour or a full head of highlights or balayage for a further makeover

Recent Positive Reviews

100% Verified Reviews
All reviews are from people who have redeemed deals with this merchant. Review requests are sent by email to customers who purchased the deal.
2 ratings1 reviews
Rating of 5 out of 5 stars
July 2, 2021
Alexa was fantastic! I love my new haircut and will be a returning customer. Thank you.
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34 ratings26 reviews
Rating of 5 out of 5 stars
June 15, 2021
Alexa treated me with respect, listened to what style of haircut I wanted and consulted with me at various stages of the haircut. I am very happy with the result and will be back.
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39 ratings15 reviews
Rating of 4 out of 5 stars
June 11, 2021
Alexa was super friendly at all times and very clear about the extra things that were not included in the Groupon and what they’d cost, giving me the choice to get them or not beforehand. Result was very good.
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5 ratings3 reviews
Rating of 2 out of 5 stars
May 20, 2021
Very aggressive demeanour and general customer service lacked attentiveness and care.
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6 ratings4 reviews
Rating of 1 out of 5 stars
April 21, 2021
Booked an appointment two week in advance using Groupon wash cut and hair treatment. Never anybody treated me so badly as Alexa did. When I get to my appointment at 2:30 pm on Saturday 17th April, Alexa ignored me first and then told me she has a client and will do my hair half an hour late. Alexa asked me out to go for a walk while I told her I have another appointment at 3:30. Alexa said in her automatic email; it had mentioned the appointment might have a delay; while I checked my phone, and there was nothing like what she claimed. Alexa was doing a six or seven-year-old girl hair, and that little girl's mom was there as well. I get back to my car, and I called the nail salon that I had an appointment with them. Sail salon staff said I have to be on time. I got back to Alexa and told her that I have to be on time. Then she said to other clients they had to wait, and she gonna get my hair done first. Alexa put a towel around my neck and said, "Be nice!" while I was quite calm and nice as stress is poison to my health issue. To hold her, I am nice even to help; I did not want a hair cut just wash and blow wave! Then she pushed the towel that was around my neck that made a bad bruise on my neck and started assaulting me in front of that little girl and her mom. Alexa said I have to leave her business. Otherwise, she would call the police! I was shaking, that little girl was about to cry, and Alexa was constantly abusing me verbally. I decided to stay because I wanted her to redeem my voucher and I can share my terrible experience on Groupon. I told her it is too late to go anywhere else, and I paid for Groupon already. Then after 2-3 min abusing, she started doing my hair! OMG, terrible behaviour and attitude! she hit my head twice with a brush, and all the time, I just thought I would leave a negative review and complain about her business. The whole experience was being rushed. One hour and a half appointment performed in 15 minutes. Pathetic experience...doesn't even deserve any star! In the end, she again assaulted me in front of other clients by saying: "Go and get a refund from Groupon; I do not want your money". I asked her to redeem the voucher cause the only reason I went through this horrible experience was leaving her a negative review. I left, and I made my next nail appointment but was crying all the time as my head and neck were hit by Alexa and, more importantly, all her assaults and verbal abuses. The attached photo is the screenshot of Alexa email after the appointment, and she mentioned she is sorry, but no way I forgive what she did to me in front of a little girl. @Alexa: I have been diagnosed with Brain Cancer. I decided to treat my hair nicely all the time before shaving them for surgery. I had the worse experience ever in the service sector. I am a university lecture and own a doctorate in business and marketing, and I know no one deserves to be treated the way you treat your clients. I am sure you use to seeing negative feedback, as I found a lot in your google reviews and Groupon. I highly recommend you take an "Anger Management" course and "Customer Service"; otherwise, you will lose your business soon.
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3 ratings1 reviews
Rating of 5 out of 5 stars
April 16, 2021
Great! Loving my new hair, indeed is time for refreshment! Thanks Alexa 😄
1 ratings1 reviews
Rating of 2 out of 5 stars
April 10, 2021
My hair looks nothing compared to what I asked for, I ended up with patchy and uneven orange and yellow colour. I did mention to Alexa that I didn’t like the colour but all the reasons and excuses she gave me I would have appreciated it if she have told me this before when I went to ask in person so she can have a good look of my hair. I ask her if she could do balayage and the colour that I usually get and showed her photos and the problem here is that she said YES so I bought the Groupon and book the appointment. Now I have to get colour correction to get rid of the poorly work I got from her. Needless to say that I won’t get it done at this place.
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66 ratings56 reviews
Rating of 5 out of 5 stars
April 6, 2021
Delightful salon and Alexa is so friendly and knowledgeable. She coloured and cut my hair to suit my face and I'm happy with the results. She understood my concerns and what I was after and immediately knew what to suggest. Recommended!
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About This Deal

The Deal

$119 for a women’s cut and style with regrowth colour and deep-in salon mask (total value up to $175)

  • Complimentary consultation
  • Regrowth colour to maintain the look
  • Shampoo, cut, and blow wave style
  • Deep mask

$209 for a women’s cut and style with a full head of highlights, toner and deep in-salon mask (total value up to $295)

  • Complimentary consultation
  • Choice of highlights: a full head of highlights or foils for a natural look or maintenance look
  • Shampoo, cut, and blow wave style
  • Deep mask
  • Length of appointment: please allow a minimum of 3 hours

$239 for a women’s cut and style with a full head of balayage, toner and deep in-salon mask (total value up to $295)

  • Complimentary consultation
  • Full head of balayage for a natural look or maintenance look
  • Shampoo, cut, and blow wave style
  • Deep mask
  • Length of appointment: please allow a minimum of 3 hours

Fine Print

• Limit of 1 voucher per person
• Purchase up to 1 additional as a gift
• Not valid on public holidays
• New customers only
• Cannot combine vouchers
• One voucher per visit per person
• Please read the T&Cs on our website before booking an appointment
• Please arrive 10 minutes prior to appointment time
• Surcharge may apply for extra-long hair, extra thickness/density/texture, extra balayage or extra colour as full services and additional time is required
• Surcharge may apply for restyling (total hair change)
• A doctors certificate is required to be able to reschedule within the 48hr time period
• Must be 18 or older
• Timing of procedure to be agreed upon between customer and practitioner
• 72-hour cancellation notice required
• Persons under 16 must have a guardian-signed waiver
• Limited availability on weekends
• By entering the hair salon you will agree to comply with the full T&Cs on our website www.hairandmakeupbyalexa.com
• Hair and Make up By Alexa reserves the right to refuse service to anyone demonstrating inappropriate behavior to any member of our staff
• Arriving late may result in shorter treatment time or loss of appointment, no refund will be offered
Standard fine print for all deals

How to Redeem

Expiry: 90 days from purchase
• Email to book: alexadelsahmua@gmail.com
• State Voucher and Security Code at time of booking
• Present printed or smartphone voucher on arrival
• Download free Groupon app for Android and iOS
• Valid hours:
Thu-Fri 10am-4.30pm and Sat 10am-3pm for a full head of foils
Thu-Fri10am-5pm and Sat 10am-3.30pm for regrowth tint

About Hair & Make Up by Alexa

Hair & Make up by Alexa is run by a French single-salon owner hairstylist and make-up artist with over 10 years of international experience in the beauty industry. Treatments on offer include a wide choice of hairdressing services, ranging from cuts, blow-dries, and coloring to wedding packages. The salon is nestled next to Chapel Street in South Yarra.