Unprofessional, rushed, unrelaxed.
Scheduling was difficult, with last minute changes and no confirmation. When the client needs to chase up their appointments, something's amiss.
Using phone during therapy, especially for personal reasons, is unacceptable.
Address is not the one advertised (Polding Street, Fairfield).
Overall, unsatisfying experience with much to be desired. Cannot understand past 5-star reviews.
Being honest, hoping for improvement for others. Bless you.