Great advice and service, very happy with the results! Thank you 😊

Worst experience ever. They canceled my appointment saying staff called in sick. I have been trying to rebook the appointment but they won’t reply to my text neither the calls nor their email is valid. Feels like a scam. Waste of money and time.

Loved my experience at Sapphire Essence. Experienced friendly staff and a lovely salon. Will return :)

Thank you! Love my hair :) Everyone was so lovely, would highly recommend!

Fantastic service!!! Just love transformation of my hair.

Very good service and friendly stuff

I turned up for my appointment 15 mins early as required. No one there. The times on their door says they are open all day. I waited for 1 hour and no one turned up. The phone would not go through because obviously the store is closed so no one is there. Finally, 3 hours later, I managed to get through on phone. They said that there had been a mix up when booking, but gave a very poor excuse to this (something along the lines of them changing the appointment time without even consulting or notifying me), despite the fact that I'd recieved a reminder text the previous night. The communication was really bad as they were so hard to contact. Trying to get a refund has been a nightmare. I read some google reviews after this incident to find hundreds of bad reviews, all regarding groupon vouchers stated how they recieved a terrible experience. I don't know how the ratings on here are so good. Someone left a review on Google saying that the salon were holding a competition to win a free hair straightner or something if you leave them good feedback. But if you sort these reviews with the keyword "groupon" or from lowest first you really see the true side. Also, make sure you read the fine print, there are so many extra charges that I hadn't realised before.

Don't even bother going to this place, I've been trying to get my hair done for nearly a month and the keep cancelling the appointment the night before. Now they marked my voucher as "redeemed " and stop replying. I tried to call and it says the number was switched off.