Resources

Frequently Asked Questions

Local Deals (3)

  • How much does it cost to run a Local Deal campaign?

    One of the major benefits of working with Groupon is that there is no upfront cost to running a Local Deal. Instead, Groupon charges a marketing fee for the promotion of your offer. The specific marketing fee varies based on your industry and market, as well as consumer demand for your offer. From time to time, Groupon uses incentive programs such as promo codes and dynamic pricing to boost consumer demand for offers in our marketplace. To continue offering this marketing support, Groupon may recover the cost of these promotions from participating merchants.
  • Can I limit the number of Groupons sold?

    Yes! To make sure your campaign meets your goals, we can work with you to set a limit on the number of units you make available on Groupon. As your offer sells in our marketplace, your inventory of available units can be set up to automatically reset on a monthly basis. If you do not have a monthly reset as part of your deal, your offer will only sell up to the limit you’ve set.
  • What happens when a customer's Groupon expires?

    When a customer’s Groupon expires they are no longer able to redeem their voucher with you. However, in some circumstances, we may agree to extend the redemption period. If a customer redeems a voucher with you before the end of the redemption period to book a service that takes place after the end of the redemption period, this is still treated by Groupon as the voucher being redeemed within the redemption period. * *Always refer to your Merchant Agreement for redemption rules specific to your Groupon campaign.

Online Booking (2)

  • How much does it cost to fill appointments on Groupon?

    Groupon’s online booking service comes at no additional cost as long as you run a Local Deal. If you’re interested in learning more about the costs of running a Local Deal, please check the Local Deal section of our FAQs (above).

  • How do I update my appointment availability?

    The beauty of the Groupon Reservations booking tool is that you have complete control over your bookable hours and can adjust at any time. You can also manage this by emailing auam@groupon.com, and our Account Management team can update this for you.

Groupon Travel (3)

  • How much does it cost to run a Travel campaign?

    There is no upfront cost to run an offer Groupon Travel. Groupon charges its marketing fee only after a customer purchases your offer. The specific marketing fee may vary depending on the structure of the campaign you create with your Travel representative.
  • How do I provide my room availability?

    If your offer includes the option for customers to book directly, you will be able to view and adjust your upcoming room allotments using the Groupon Reservations tool.
  • How can I view my upcoming bookings?

    If your offer includes the option for customers to book directly using the Groupon Reservations system, you will be able to use the Travel Booking Tool to view a list of all bookings made through the Travel platform.

Groupon Events (3)

  • How will Groupon promote my events?

    Groupon will provide a customised mix of online, mobile, and email promotion to customers who are likely to buy tickets for your events, based on demographics, location, and more.

  • What ticketing options are available?

    Ticketek/Ticketmaster: Customer will be redirected to either platform to transact and receive their tickets.
    COBO (“Care of Box Office”): Customers will visit your box office to exchange their Groupon voucher for tickets.
    Links & Codes: Merchant provides us with codes and links so customers can redeem their Groupon voucher before the event and get an actual ticket.
    JTU (“Just Turn Up”): Customers will be able to present their Groupon voucher for admission on any day and time within a range you set. No exchange needed.
    Collection of Addresses: We use the Goods drop shipment tool to collect customer addresses and send them to you (You can either mail the tickets yourself or employ a fulfillment agent to do it). Ask your GrouponLive representative for more details.

  • Can I limit the number of tickets sold?

    Yes! Not only can you limit the total number of tickets sold, you can also choose to limit sales to specific seating sections, dates, and times.

Merchant Tools (3)

  • Where do I go to learn more about my Groupon customers?

    After logging in to your Groupon Merchant Centre, you will be at the main dashboard for your account. Here you can view a quick breakdown of Groupons sold and redeemed, your most recent payments, and customer feedback. To view your customer data, click “Impact Report” on the left-hand menu. Please note that Goods merchants will not see an option for the Impact Report. On the Impact Report, you can find data about the age, gender, and locations of customers who have purchased your offer. This section provides information on Groupon customers who have redeemed your offer. Use this section to discover how many customers were new to your business and whether they say they would recommend you to a friend. To view your customer feedback in depth, click “Feedback” in the left-hand menu. In this section, you can read comments collected in the survey Groupon sends to customers who have redeemed your offer. You can also respond to these comments, share them on social, and export or print them to show your business’s staff and decision-makers.
  • How does Groupon collect feedback from customers?

    Customers who have purchased and redeemed your Groupon offer can leave feedback that will appear in your Merchant Centre. If they have not opted-out, these customers will receive and be encouraged to fill out email survey soon after redeeming your offer. You can find their responses at the bottom of your Merchant Centre homepage.
  • How do I reset my Merchant Centre password?

    To reset your password, visit merchants.groupon.com.au. On the login screen, click “Forgot your password?” Then, enter the email address associated with your Merchant Centre and click Reset. You will receive an email containing a link to reset your password.

See How Groupon Can Work for You

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