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Q&A with ASOS

How much does ASOS shipping cost?

Standard shipping costs $4, or is free for orders over $40. Express shipping costs $14.99, and will be delivered within 2 working days to metro areas or 3 working days for the rest of Australia.

What is the ASOS returns policy?

You can return your items for a full refund within 28 days of receipt. It’s free to make a return - just fill out the returns slip that came with your order and send it off!

Does ASOS offer a student discount?

Yes - you can get a discount on your order when you verify your student status with UNiDAYS online. Double up on the discounts with an ASOS discount code at the checkout, too!

What is the ASOS Marketplace?

The Marketplace is a platform run by ASOS, showcasing independent brands and vintage boutiques. There's a whole range of one-off and limited edition items from across the world available!

Do ASOS clothes run true to size?

Yes, they do! ASOS also stocks a range of other brands, so check out the size guide for each item on the individual product page to make sure you choose the right fit for you.

ASOS - Fashion with Integrity

A lot of businesses don’t consider sustainability or corporate responsibility, especially in the world of fast fashion. For ASOS, however, it’s at the heart of everything they do.

The approach is admirable, and their Fashion With Integrity guide is just the start of how they’re building a future that’s as passionate about fashion, as it is about the world around us.

The sustainability war ASOS is winning

It’s compelling to find a company of ASOS’s stature standing tall against the mass problems of sustainability – especially in a world dominated by quick, cheap fashion trends.

The brand's corporate responsibility programme was launched in 2008 to tackle the issues, shortly followed by Fashion With Integrity just two years later in 2010.

According to ASOS, this:

"drives our transparent, responsible and inclusive approach to business. It’s how we work with others to transform the impact of fashion on people, animals and the environment."

All powerful statements, but what do the figures say? Well, the stats back the pledge:

• 15% reduction in carbon and water footprint target for 2020

• 34% of all fibres used in ASOS brands come from sustainable sources
• 70% of clothes sold on ASOS Marketplace are vintage or pre-worn items, contributing to their 2020 Circular Fashion commitments
• 71% of the 4323 metric tonnes of cotton used in 2017 was more sustainable – target of 95% by 2020
• ASOS to ban the sale of mohair, silk, cashmere and feathers across its entire platform

Why does sustainability matter?

numerous stats gathered, the fashion industry is responsible for the following:

• Second to oil, the clothing and textile industry is the largest polluter in the world

• Up to 95% of the textiles that end up in landfills each year could be recycled
• Nearly 20% of global wastewater is produced by the fashion industry
• 20,000 litres is the amount of water needed to produce one kilogram of cotton – equivalent to a single t-shirt and a pair of jeans

Sustainable fashion glossary

Confused with some of the jargon around fashion and sustainability? Take a look at our quick guide below as a starter for 10:

• Craftsmanship: Traditional techniques for producing fabrics and accessories. Preserving these helps to retain heritage that could span across multiple generations.

• Fast fashion: The notion of designing and creating fashion quickly, based on fast moving trends and cheap prices. Can result in overproduction, high wastage, and potential environmental damage.
• Ethical: A term often used to describe the people part of manufacture. Unethical practices include cheap labour and environments where people aren’t left better off.
• Organic: Used commonly in the food industry, organic can refer to fashion produced without the use of fertilisers, pesticides or other chemicals.
• Fair Trade: Fair Trade was initiated to ensure producers (such as farmers) earn a better wage, usually sold at premium prices. It is not regarded as the same as living wages.
• Traceability: The ability to trace a supply chain for fabrics and accessories back to the producer or source of the product.
• Sustainable raw materials: Fashion produced with the use of sustainable materials, which can include natural colour fibres, certified wood, and sustainable cultivation cotton or linen.
• Recycled: Waste products that have been reused, whether as the same product, or as something entirely different.

Connecting with ASOS

Email ASOS via the online form or get in touch over live chat.

Stay in the Loop with ASOS

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