The Deal

$35 for a BSB30415 Certificate III Business Administration, BSB30115 Business, or BSB30115 Customer Engagement course

Highlights

• Take your career to the next level with a supplementary course to enhance your CV and job skills
• Choose one of three nationally-recognised courses, with learning focused on real-world jobs and career progression
• A great supplement to a range of career paths including office assistant, general clerk, word process operator, accounts clerk, and junior personal assistant
• Study online or with access to an in-person trainer
• Before purchasing this offer please check eligibility in fine print section

Units may be subject to change.

Units of Study

BSB30415 Certificate III in Business Administration

• Develop keyboarding speed and accuracy
• Contribute to health and safety of self and others
• Process accounts payable and receivable
• Maintain a general ledger
• Organise schedules
• Create electronic presentations
• Produce spread sheets
• Design and produce business documents
• Produce desktop published documents
• Maintain business resources
• Process customer complaints
• Recommend products and services
• Organise personal work priorities and development

BSB30115 Certificate III in Business

• Apply knowledge of WHS legislation in the workplace
• Maintain business resources
• Process customer complaints
• Deliver and monitor a service to customers
• Work effectively with diversity
• Contribute to effective workplace relationships
• Provide workplace information and resourcing plans
• Support continuous improvement systems and processes
• Support a workplace learning environment
• Contribute to team effectiveness
• Organise workplace information
• Promote innovation in a team environment

BSB30115 Certificate in Customer Engagement

• Use multiple information systems
• Work effectively in customer engagement
• Develop product and service knowledge for customer engagement operation
• Deliver and monitor a service to customers
• Conduct customer engagement
• Conduct a telemarketing campaign
• Provide sales solutions to customers
• Conduct outbound customer engagement
• Schedule customer engagement activity
• Process customer complaints
• Communicate electronically
• Work effectively with others

MyPath Education

MyPath Education provides quality, nationally-accredited training including certificates and diplomas, broadening students’ career pathways and opportunity to gain steady employment. Offering training, skills, and practical experience, they aim to train their students to deliver to the highest standards of professionalism. With courses covering individual support including ageing, disability, or home and community support, business, industry short courses and more, they aim to help students achieve their career goals on their own terms.