Lin Health and Wellbeing, North Perth

Thank you for your feedback. The Groupon voucher clearly states it is valid for new clients only. We could have declined the second use in accordance with the terms, but chose to allow it as a goodwill gesture. The $5 comparison referenced is based on standard full-price services. The voucher purchased was a heavily discounted promotional package with a different pricing structure, and these cannot be directly compared. If recalculated strictly according to our regular pricing, the service change would have resulted in a $48 difference. Instead, we applied a $20 upgrade fee as a reduced adjustment. All pricing and service details are publicly available prior to booking. Same-day changes to promotional packages may affect both pricing and scheduling. We stand by our transparent terms and professional standards.

Thank you so much for your lovely feedback! We’re really glad to hear you enjoyed the service and left feeling relaxed. No worries at all about running late — thank you for letting us know in advance. We look forward to taking care of you again soon! 🌿💆‍♀️✨