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Q&A with AliExpress
When will my AliExpress order arrive?
You’ll see the shipping details on the individual product’s description, and you can track your order online through the ‘my orders’ section of your account.
What is the AliExpress returns policy?
AliExpress has a buyer protection guarantee, so if you’re not happy with your order, you can return your items within 15 days for a full refund. See the Buyer Protection page for more details.
Can I cancel my AliExpress order?
If your payment has not yet been processed, you can cancel your order by logging into your account and selecting ‘cancel order’.If your payment has already gone through, you’ll need to get in touch with the seller.
What are AliExpress coins?
You can exchange AliExpress ‘coins’ for products and AliExpress coupons when you shop using the app.
How can I find out more about an AliExpress item before I buy?
If you have questions about a product, contact the seller using email or live chat over TradeManager. You can access this from the individual product description.
Connecting with AliExpress
Get in touch with AliExpress using the online contact form.