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Q&A with House
How much is House delivery?
Delivery fees depend on the weight and value of your order and will be calculated at the checkout. Your order will arrive in 2-11 business days, depending on where you live.
Can I cancel or return my House order?
Yes, you can. If you wish to cancel, please fill out the contact form to start an enquiry. If you want to return an item for refund, this must be done within 30 days. For more info, see the returns policy.
What payment methods does House accept?
House accepts all major credit cards, Paypal, OpenPay and AfterPay. Make your money stretch further with a House coupon and decorate the whole house for less.
How do I track my House order?
Once your order has been dispatched, you will receive a confirmation email with a Australian eParcel tracking number enclosed. Head to the Australian Post website and enter your tracking details to check the status of your delivery.
How do I manage my House account?
To manage your account or update your details, log in to your House account, then click on ‘My Account’ the top right side of the House website.
Connecting with House
Call House: 1300 136 936
8:30am - 5pm Mon-Fri (AEDST)
Email House: email@example.com or via the contact page.
Write to House:
Level 2/425 St Kilda Road
Melbourne VIC 3004
Contact House via Twitter @HouseRetailAus