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Q&A with Katie’s
Can I use AfterPay at Katie’s?
Online orders from Katie’s can be paid for using AfterPay allowing you to split the cost over four easy instalments. When you get to the checkout page, enter in your Katies voucher and then selected ‘AfterPay’ as your method of payment. Your order should then be approved.
What type of delivery does Katie’s offer?
You can opt for direct delivery which will reach you in 3-5 business days should you live in metro areas. For orders above $60, you will receive free standard delivery, otherwise, the cost of direct delivery is $10. You can also opt to click and collect your order for free.
Is my Katie’s order trackable?
After you’ve placed your order with Katie’s, you’ll receive an order confirmation with a tracking link and number. You can also track your order via the Australia Post website. You will need to wait up to 24 hours for your tracking number to be activated.
Does Katie’s accept returns?
You can return orders to Katie’s within 30 days of purchase provided that the garment is unworn, in its original condition and has its tags still attached. You must ensure you have your original receipt to hand. To see the different methods of returning your items, check the returns and exchange page.
Where is the Katie’s size guide?
You can find all of the measurement information for women’s clothing on the Size Guide page.
Connecting with Katie’s
Phone Katie’s: 1800 151 110
Email Katie’s via the online contact form.