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Q&A with GearBest
Can I return products to GearBest?
If you change your mind about your GearBest order within 30 days of receiving it, you can return it to the store, no questions asked. The item and its contents must be unopened and unused.
What do I do if there are some items missing from my GearBest delivery?
Sometimes if a product contains multiple parts, an item is missed when packaged up for shipping. If this is the case, get in contact with Customer Service by ringing (855) 666-1888 - but first check your email inbox in case other parts of your order are being sent separately.
When will my GearBest order arrive?
There are several shipping options available for GearBest orders - choosing Unregistered Air Mail or Registered Air Mail at check out will have your package with you within 24 days, and Priority Line and Expedited Shipping will deliver to you within 9 and 7 days respectively. After you’ve reached checkout and have applied a GearBest coupon to your order you’ll be able to see the shipping options.
Do GearBest products come with warranty?
When you order from GearBest, the GearBest one-year warranty covers you in the event of a manufacturer fault and entitles you to a free repair service should your purchase require it.
How can I get my GearBest product repaired?
If you experience a fault with your item, the first thing to do is to submit a ticket to the Customer Service department by logging into your account online. Make sure you clearly describe the issue and send a good quality photo of the fault so that the team can help you with the next steps.
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